Customer & Sales Support Specialist
Company: TriMark
Location: Cleveland
Posted on: April 2, 2026
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Job Description:
Why you’ll love it here! Benefits include Medical, Dental,
Vision, Tuition Reimbursement, Pet, and Legal Insurance 401k
Community Service Day Spotlight Awards National Sales Excellence
Awards CFSP Prep Certification Program POSITION SUMMARY: The
Customer & Sales Support Specialist reports to the Supervisor,
Customer & Sales Support Specialists Located in Cleveland, OH
Full-Time Hybrid Join our dynamic Sales Support Department as a
Customer & Sales Support Specialist. In this role, you'll assist
the Sales team by performing clerical tasks with precision in a
fast-paced environment. Your responsibilities include data entry,
creating quotes and orders, collaborating with customers, vendors
and internal departments, and providing top-notch customer service.
Your focus will contribute to profitable revenue growth and
effective customer relationship management. ESSENTIAL FUNCTIONS &
RESPONSIBILITIES: Will be a key inside contact for customers with
timely and accurate processing of incoming orders and quotation
requests via phone, fax, online chat or email, ensuring a high
level of customer satisfaction Support external sales
representatives, including maintaining customer base, setting up
order guides and pricing, order entry, quoting, monitoring back
orders and sample requests. Focus on improving lines per order and
increasing profit margin Establish and maintain strong positive
customer relationships Provide courteous and efficient servicing of
customer requests Learn key contacts Ask for the order Follow up on
purchases and address any customer service issues Respond to
customer literature request including, product information,
tracking information, and proof of delivery Assist in managing plan
for weekly/monthly outbound calls to assigned customers/sales reps
to build relationships and orders Achieve and maintain high level
of product knowledge through product training, reading written
materials, and utilizing resources/tools available for support
Resolve all customer issues/opportunities such as pricing, tracking
shipments and/or processing credits Support and communicate with
all internal departments – Sales, Finance, Warehouse, purchasing –
to ensure customers’ requirements are met or exceeded Determine
customer requirements and expectations in order to recommend
specific product solutions via research Provide back-up while sales
representatives are on vacation Foster positive relations and
communications, and conduct oneself in a professional manner with
customers, vendors, co-workers, and management. Minimal travel may
be required from time to time Other duties as assigned
COMPETENCIES: Ability to provide excellent customer service. Clear,
concise, and genuine phone presence Excellent written and verbal
communication skills. Excellent interpersonal skills Strong
problem-solving skills and ability to present creative solutions.
Solid understanding of basic math/accounting principles. Ability to
prioritize and multi-task in a fast-paced and demanding environment
Sales minded with winning attitude and proven success in developing
long term relationships with current account base and new business
opportunities Strong attention to detail and high accuracy level.
Proficient in Microsoft Office applications. Results oriented team
player with a committed effort to meet goal numbers Maintains a
positive/calm attitude when handling problems or the unexpected
Demonstrate resourcefulness QUALIFICATIONS & EXPERIENCE: High
School Diploma or GED and, or equivalent military or practical
experience. 1 – 2 years of customer service experience. 1 – 2 years
in a sales support environment, preferred. Experience in
hospitality or food service with knowledge of supplies. Prior work
experience in sales, call center, or telephone support. Experience
in a distribution environment is a plus. Ability to successfully
pass a background check post offer acceptance. PMIndeed
Keywords: TriMark, Strongsville , Customer & Sales Support Specialist, Sales , Cleveland, Ohio
