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Client Services Representative - August 2022

Company: Foundation Software
Location: Strongsville
Posted on: July 28, 2022

Job Description:

Job DescriptionPosition SummaryFoundation Software, a national developer of construction software and one of Northeast Ohio's top workplaces, is seeking Client Services Representatives! Our phone-support staff is a remarkable and dedicated team of people, who are among the best in our industry at providing software help-desk support to clients. As our client services representatives grow, we provide them with opportunities to work on special projects and to develop a path into other positions within the company. We provide complete training on our accounting and project management software system.What's great about working for Foundation? Plenty! We have a fun, casual, yet hard-working culture that invests in our employees, promotes creativity, and delivers on our reputation. How would you like to work for a company that offers manicures and pedicures in the office? We do! How about house cleaning, gas cards, laundry services, and monthly happy hour - we offer all this and more!At Foundation we believe in and promote a work-life balance with a top-notch workout facility, fitness classes and free personal training; and for those competitive types, a game room complete with table tennis, foosball, and video game systems. Also a few comforts of home, there is a full kitchen, free coffee, soft drinks, and snacks. Other employee perks include tickets to Cleveland sporting events, a variety of lunch and learns, and various employee-appreciation events throughout the year. Benefits include paid vacation, paid holidays, 401(k) with match, and tuition reimbursement, plus medical, eye and dental.Foundation is constantly recognized as one of Northeast Ohio's top workplaces. We are a 16-time winner of the NorthCoast 99 award, a multi-year winner of The Plain Dealer's Top Workplaces award, and have been recognized multiple years on the Inc. 5000 list of fastest-growing private companies in the U.S.Let's start your future at Foundation! Foundation Software is an Equal Opportunity Employer.Essential Functions and Responsibilities

  • Respond to client inquiries received by phone, fax, or email, and resolve issues, answer questions or address concerns on software use or implementation
  • Track client issues in call-center software, and record details appropriately
  • Communicate with internal departments as needed to notify of technical issues clients are experiencing
  • Maintain expertise with software, new modules, and any relevant industry factors
  • Follow all department and company standard operating procedures
  • Project a professional and positive image as a company representative by providing thorough assistance to associates, clients and third parties.
  • Other duties as assignedRequired Skills and Experience
    • Proven ability to provide top-level support to customers and associates
    • Excellent communication and problem-solving skills
    • Superior organizational skills and the ability to work well as a member of a team
    • Ability to address complex situations independently while following established protocols
    • Working knowledge of Microsoft Word and Excel
    • Detailed and accurate record-keeping
    • Basic math skills, Accounting skills a plus

Keywords: Foundation Software, Strongsville , Client Services Representative - August 2022, Sales , Strongsville, Ohio

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