Retail Commission Sales Associate - Fine Jewelry, Southpark Center - Full Time
Posted on: June 12, 2022
Macy's is proudly America's Department Store. There's a reason
we've been around for 160 years. Customers come to us for fashion,
value and celebration. Macy's is also known for giving back to our
communities. The magic of Macy's ultimately comes alive in our
stores, and our store colleagues are the ones making it happen.
They provide outstanding customer service, create a memorable
shopping experience, and drive sales results. A store position at
Macy's (seasonal, part-time, or full-time) is the perfect way to
explore the world of retail. Some of Macy's top executives started
their careers as part-time retail sales associates. Our store
positions are ideal for forming relationships, building teams, and
developing leadership skills to grow your career at Macy's. Macy's
stores are ideal for building capability in creating partnerships,
building teams, and developing the leaders of tomorrow. Macy's is
the "Academy" for retail careers. A store colleague position
(whether it's a seasonal job, part-time retail job, or a full-time
career) is the perfect way to launch a career in the world of
retail. Many of Macy's top executives started their careers in
part-time retail sales roles, or as recent college graduates into
our development programs in the various functions at Macy's. Job
The Jewelry Sales associate is responsible for providing
outstanding customer service in the Jewelry & Watch Complex. This
includes meeting hourly sales and Star Rewards goals on a personal
and departmental basis, demonstrating superior product knowledge to
customers, building a clientele using the My Client system,
offering the customer our Worry No More service plan and creating a
shopping experience that will make the customer feel welcome and
comfortable. The Jewelry Sales associate will participate in
ongoing training via the iPad as well as attend vendor and trainer
facilitated trainings. Additionally, all Jewelry Sales associates
participate in all aspects of ensuring the department is operating
efficiently including but not limited to processing goods,
merchandising, taking price changes, setting and signing sales,
doing RTVs, BOPS & Fulfillment. Macy's uses a scheduling plan that
allows our associates to participate in the creation of their work
schedules by managing availability and identifying preferences.
Additionally, during key events and peak selling times, Macy's may
offer additional shifts to our associates, which they may pick up
using the self-scheduling tool. Essential Functions: Be proficient
in use of all POS systems including Search and Send and My
Be proactive in assisting customers who are using devices to shop
and compare, whether Macy's devices or their own.
Assist customers in all aspects of service, and qualify customer
needs, figure out what's right for them by using steps of MAGIC &
Fine Touch Selling.
Offer to put purchase on customer's Macy's charge account.
Suggest additional merchandise to compliment customer
Maintain a professional attitude with sincerity and enthusiasm that
demonstrates Macy's commitment to our customer.
Participate in pre-selling and sales driving events including trunk
shows to maximize sales.
Stay informed on current promotional events and sales.
Offer and promote benefits of extended service plan to all
customers purchasing Fine Jewelry & Watches.
Use clientele program to maintain customer profile and contact
information to increase personal sales and build solid customer
Perform all aspects of fulfillment process; including, but not
limited to: picking, packing, labeling, shipping and BOPS.
Offer to call other locations if merchandise is unavailable within
store or offer Search & Send.
Be knowledgeable of and perform sales support functions related to
Jewelry (POS procedures, iPad, Operations, Asset Protection).
Ensure proper processing, presentation, organization, storing, and
replenishment of stock. Maintain Recovery & Fill in Standards.
Establish high level of shortage awareness and effectiveness;
ensure that all policies and procedures are implemented.
Perform other duties as assigned, including but not limited to
watch sizing and ear piercing.
Adhere to asset protection programs and procedures to ensure audit
compliance. Qualifications and Competencies: High School Diploma or
1-2 years related experience
Strong interpersonal skills with proven ability to communicate and
share information with diverse groups of customers and peers.
Resourceful and able to adapt quickly to changing priorities
Resourceful self-starter, works well independently as well as part
of a team, and able to adapt quickly to changing priorities
Ability to work a flexible schedule with retail hours, including
day, evening, weekends, and/or holidays Physical Requirements:
Position requires prolonged periods of standing/walking around
store or department
May involve reaching, crouching, kneeling, stooping and color
Frequent use of computers and other technology, necessary to
perform job functions, including handheld equipment, cash register
and ability to process register transactions
Frequently lift/move up to 25lbs Candidates in Colorado: Click here
for Pay Range and here to learn about Benefits. Candidates in
Connecticut: Click here for Pay Range Candidates in Nevada: Click
here for Pay Range STORES00
Keywords: Macy's, Strongsville , Retail Commission Sales Associate - Fine Jewelry, Southpark Center - Full Time, Sales , Strongsville, Ohio
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