Client Services Representative
Company: Foundation Software
Location: Strongsville
Posted on: April 2, 2021
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Job Description:
Position SummaryFoundation Software, a national developer of
construction software and one of Northeast Ohios top workplaces, is
seeking client services representatives! Our phone-support staff is
a remarkable and dedicated team of people, who are among the best
in our industry at providing software help-desk support to clients.
As our client services representatives grow, we provide them with
opportunities to work on special projects and to develop a path
into other positions within the company. We provide complete
training on our accounting and project management software system.
Our representatives work Monday through Friday, and shift times may
vary.Essential Functions and ResponsibilitiesRespond to client
inquiries received by phone, fax or email, and resolve issues,
answer questions or address concerns on software use or
implementationTrack client issues in call-center software, and
record details appropriatelyCommunicate with internal departments
as needed to notify of technical issues clients are
experiencingMaintain expertise with software, new modules and any
relevant industry factorsFollow all department and company standard
operating proceduresProject a professional and positive image as a
company representative by providing thorough assistance to
associates, clients and third parties.Other duties as
assignedRequired Skills and ExperienceProven ability to provide
top-level support to customers and associatesExcellent
communication and problem-solving skillsSuperior organizational
skills and the ability to work well as a member of a teamAbility to
address complex situations independently while following
established protocolsWorking knowledge of Microsoft Word and
ExcelDetailed and accurate record-keepingBasic math skillsKnowledge
of construction industry a plusKnowledge of basic
accounting/general ledger principles a plusWorking at
FoundationWhats great about working for Foundation? Plenty! We have
a fun, casual and hard-working culture that invests in our
employees, promotes creativity and delivers on our reputation. Our
campus features a top-notch workout facility, fitness classes and
free personal training, a game room complete with both video, table
and traditional games, a full kitchen, and free coffee, juices,
soft drinks and snacks. Other employee perks include tickets to
Cleveland sporting events, wellness incentives, free membership to
our local rec center and various employee-appreciation events
throughout the year. Benefits include medical, prescription,
dental, vision, life insurance, LT disability, generous paid
vacation, paid holidays, 401(k) with match and tuition
reimbursement.Foundation is a 15-time winner of NorthCoast 99
award, a multi-year winner of The Plain Dealers Top Workplaces, and
a 2015, 2016, 2017,2018, 2019 and 2020 member of the Inc. 5000 list
of fastest-growing private companies in the U.S.Come and talk to us
about your future at Foundation!
Keywords: Foundation Software, Strongsville , Client Services Representative, Sales , Strongsville, Ohio
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here to apply!
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