Client Services Representative

Company: Foundation Software
Location: Strongsville
Posted on: April 2, 2021

Job Description:

Position SummaryFoundation Software, a national developer of construction software and one of Northeast Ohios top workplaces, is seeking client services representatives! Our phone-support staff is a remarkable and dedicated team of people, who are among the best in our industry at providing software help-desk support to clients. As our client services representatives grow, we provide them with opportunities to work on special projects and to develop a path into other positions within the company. We provide complete training on our accounting and project management software system. Our representatives work Monday through Friday, and shift times may vary.Essential Functions and ResponsibilitiesRespond to client inquiries received by phone, fax or email, and resolve issues, answer questions or address concerns on software use or implementationTrack client issues in call-center software, and record details appropriatelyCommunicate with internal departments as needed to notify of technical issues clients are experiencingMaintain expertise with software, new modules and any relevant industry factorsFollow all department and company standard operating proceduresProject a professional and positive image as a company representative by providing thorough assistance to associates, clients and third parties.Other duties as assignedRequired Skills and ExperienceProven ability to provide top-level support to customers and associatesExcellent communication and problem-solving skillsSuperior organizational skills and the ability to work well as a member of a teamAbility to address complex situations independently while following established protocolsWorking knowledge of Microsoft Word and ExcelDetailed and accurate record-keepingBasic math skillsKnowledge of construction industry a plusKnowledge of basic accounting/general ledger principles a plusWorking at FoundationWhats great about working for Foundation? Plenty! We have a fun, casual and hard-working culture that invests in our employees, promotes creativity and delivers on our reputation. Our campus features a top-notch workout facility, fitness classes and free personal training, a game room complete with both video, table and traditional games, a full kitchen, and free coffee, juices, soft drinks and snacks. Other employee perks include tickets to Cleveland sporting events, wellness incentives, free membership to our local rec center and various employee-appreciation events throughout the year. Benefits include medical, prescription, dental, vision, life insurance, LT disability, generous paid vacation, paid holidays, 401(k) with match and tuition reimbursement.Foundation is a 15-time winner of NorthCoast 99 award, a multi-year winner of The Plain Dealers Top Workplaces, and a 2015, 2016, 2017,2018, 2019 and 2020 member of the Inc. 5000 list of fastest-growing private companies in the U.S.Come and talk to us about your future at Foundation!

Keywords: Foundation Software, Strongsville , Client Services Representative, Sales , Strongsville, Ohio