Service Desk Analyst I - 3rd Shift
Company: Acuative Corporation
Location: Strongsville
Posted on: June 22, 2022
Job Description:
Job Description Service Desk Analyst I - 3rd Shift
The Benefits of working with AcuativeAcuative offers a
comprehensive benefits program to all eligible employees. Full-time
employees are eligible for benefits the first day following 45 days
of employment.
- Comprehensive benefits plan including: Health, Dental,
Vision
- Flexible spending, Dependent Care and Healthcare savings
accounts with company contribution
- Long-Term Disability and Basic Life/AD&D
- Competitive pay
- Paid Time Off and Holidays
- Career Development opportunities
- Service Award Program
- 401(K) Plan
- Employee referral program
- Life Assistance ProgramService Desk Analyst I - 3rd ShiftThe
Service Desk Analyst I provides a single point of contact to the
organization for information technology related problems. Assist
business customers with telephone, email or trouble ticket
enquiries to resolve or escalate IT systems issues and problems.
Provide support and incident management and client communications
for IT systems faults and service requests.About AcuativeFor more
than 35 years, Acuative has been providing an innovative approach
unique to the communications marketplace. The Acuative team
provides the entire end-to-end solution from network design to
installation and management. Acuative can provide single-source
solutions to help build, monitor, manage and support
networks.Acuative's Security Operations Center (SOC) works to
protect against cyberattacks. Staffed by cybersecurity experts,
security analysts and engineers who are trained to detect, analyze
and respond to cybersecurity incidents and threats, and prevent
such instances from happening. SOC staff work with programs and
analytical tools that make it possible to stay on top of the latest
security threats in the online world.Acuative PMI-certified project
managers coordinate directly with all Acuative teams involved in
supporting your project - field service teams, technical support
teams, outside vendors, and other internal departments, from the
initial order process through the successful test and verification
of the service. Eliminating information silos and fostering
collaboration, the project manager makes the all the connections
necessary to streamline the implementation while keeping you
apprised through every phase of the project: planning, initiation,
monitoring, execution, and closing.Acuative's Field Service
Technicians are the foundation of our service business. They are
the face of our company to our customers and we take that very
seriously. Acuative Field Service Technicians are employees of the
company. This allows a superior level of control over the qualities
of our people, including their experience, tools, training, and an
overall corporate culture that is committed to providing superior
service, each and every day.Our skilled staff, proactive
monitoring, and management system coupled with cutting-edge
technology help reduce network complexity and gain optimal
performance for any business in a single or multivendor
environment. Whether it's helping an organization develop a
compelling business case with financial due diligence or ensuring
the new WAN design is fit for use, Acuative's WAN architecture and
engineering experts are there to help with robust and scalable
designs.We handle the end-to-end process of identifying, evaluating
and selecting the best-in-class WAN solutions, including Software
Defined Wide Area Networking, SD-WAN, and Distributed Network
Functionality Virtualization (D- NFV), based on organizational
requirements. We implement, monitor and manage to ensure continuous
optimization of organizational networks.We hope you consider
joining your talent with our team.
Keywords: Acuative Corporation, Strongsville , Service Desk Analyst I - 3rd Shift, Professions , Strongsville, Ohio
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