Benefits Administrator
Company: Alera Group
Location: Strongsville
Posted on: June 25, 2022
Job Description:
Responsibilities The Benefits Administrator provides support to
the Benefit Operations team and their clients by helping them
manage client services and deliverables.
- Provide timely and accurate customer service, marketing and
communication materials, and administrative support for the benefit
operations team and clients
- Manage the new business and renewal implementation processes
under the supervision of the Benefits Consultants and Vice
President of Operations
- Prepare meeting materials and presentations for Benefits
Consultants to present to clients and prospective clients
- Organize electronic and hard copy client files by utilizing an
internal database to maintain, document, manage and report all
client activities
- Research, respond to and document client inquiries regarding
benefits questions and issues within a 24-hour time period
- Run monthly reporting, update data analytics and prepare
benchmarking reports for clients
- Coordinate and schedule meetings which may include assembling
reports and documents
- Coordinate and communicate with other teams on client matters
when applicable
- Establish and maintain relationships with vendors and stay
abreast of product and pricing changes
- Have a clear understanding of all CPI-HR systems - how they
work, what they do and how they provide value to our clients and
our operations for efficiency and value to the client
- Attend departmental meetings and report on projects and client
issues
- Serve as internal back-up for Benefits Consultants and other
Benefits AnalystsQualifications
- Associates Degree or equivalent
- 2-3 years customer service experience
- Life, Accident & Health license is preferred but not
mandatory
- Proficient in all Microsoft Office products, including
intermediate to advanced knowledge of Excel - and PowerPoint -
- Detail-oriented
- Strong analytical skills
- Professional oral and written communication skills
- Ability to multi-task and maintain organized records
- A strong aptitude for client service
- Ability to maintain the confidential information of our
clients
- A positive attitude and ability to work independently and in a
team environmentEqual Opportunity Employment We're an equal
opportunity employer. All applicants will be considered for
employment without attention to race, color, religion, sex, sexual
orientation, gender identity, national origin, veteran or
disability status.If you're a California resident, please read the
California Consumer Privacy Act prior to applying.#pandoIQ
Keywords: Alera Group, Strongsville , Benefits Administrator, Other , Strongsville, Ohio
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