Customer Care Coordinator -3rd shift night Saturday -Wednesday
Company: Acuative Corporation
Location: Strongsville
Posted on: June 17, 2022
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Job Description:
Job Description Customer Care Coordinator 3rd shift nights
Saturday -Wednesday 12:00 am - 8:30 am (to clarify, 3rd shift start
11:59pm on Friday The primary purpose of this position is to
monitor and manage work queues for timely and accurate
prioritization and assignment of labor tickets to Field Technicians
while in accordance with client requirements and contractual
service level agreements. Focus is on maximizing company profits
through routing efficiency, including ensuring proper workflow, and
tech utilization balanced with vendor use. On the job training will
occur. The person who fills the role will be trained on Acuative
technologies and work with a team of resources. If you are looking
for a fresh start and new career - apply today. The Benefits of
working with Acuative Acuative offers a comprehensive benefits
program to all eligible employees. Full-time employees are eligible
for benefits the first day following 45 days of employment. ---
Comprehensive benefits plan including: Health, Dental, Vision ---
Flexible spending, Dependent Care and Healthcare savings accounts
with company contribution --- Long-Term Disability and Basic
Life/AD&D --- Competitive pay --- Paid Time Off and Holidays
--- Career Development opportunities --- Service Award Program ---
401(K) Plan --- Employee referral program --- Life Assistance
Program Required Qualifications Strong customer service and
communication skills Exemplary organizational & time management
skills Experience in using Microsoft Office software ---proficiency
in Outlook & basic use of Excel Strong Internet and PC skills a
must with experience using Windows based applications Excellent
problem solving and critical analysis skills Proven teamwork skills
Proven multitasking skills with focus on detail The capability to
endure stress and work well under pressure Dependable and punctual
Work Environment/Physical Demands -- Use of PC, with close
attention to monitor for the entirety of the workday will be
required -- Heavy phone use and communication NOTE: The above is
intended as a general non-exhaustive description of an Acuative
position as of the date written. It does not prescribe or restrict
the duties and responsibilities that may be assigned or reassigned
to this position at any time.
Keywords: Acuative Corporation, Strongsville , Customer Care Coordinator -3rd shift night Saturday -Wednesday, Other , Strongsville, Ohio
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