Customer Care Coordinator -3rd shift night Saturday -Wednesday

Company: Acuative Corporation
Location: Strongsville
Posted on: June 17, 2022

Job Description:

Job Description Customer Care Coordinator 3rd shift nights Saturday -Wednesday 12:00 am - 8:30 am (to clarify, 3rd shift start 11:59pm on Friday The primary purpose of this position is to monitor and manage work queues for timely and accurate prioritization and assignment of labor tickets to Field Technicians while in accordance with client requirements and contractual service level agreements. Focus is on maximizing company profits through routing efficiency, including ensuring proper workflow, and tech utilization balanced with vendor use. On the job training will occur. The person who fills the role will be trained on Acuative technologies and work with a team of resources. If you are looking for a fresh start and new career - apply today. The Benefits of working with Acuative Acuative offers a comprehensive benefits program to all eligible employees. Full-time employees are eligible for benefits the first day following 45 days of employment. --- Comprehensive benefits plan including: Health, Dental, Vision --- Flexible spending, Dependent Care and Healthcare savings accounts with company contribution --- Long-Term Disability and Basic Life/AD&D --- Competitive pay --- Paid Time Off and Holidays --- Career Development opportunities --- Service Award Program --- 401(K) Plan --- Employee referral program --- Life Assistance Program Required Qualifications Strong customer service and communication skills Exemplary organizational & time management skills Experience in using Microsoft Office software ---proficiency in Outlook & basic use of Excel Strong Internet and PC skills a must with experience using Windows based applications Excellent problem solving and critical analysis skills Proven teamwork skills Proven multitasking skills with focus on detail The capability to endure stress and work well under pressure Dependable and punctual Work Environment/Physical Demands -- Use of PC, with close attention to monitor for the entirety of the workday will be required -- Heavy phone use and communication NOTE: The above is intended as a general non-exhaustive description of an Acuative position as of the date written. It does not prescribe or restrict the duties and responsibilities that may be assigned or reassigned to this position at any time.

Keywords: Acuative Corporation, Strongsville , Customer Care Coordinator -3rd shift night Saturday -Wednesday, Other , Strongsville, Ohio