BDC Customer Care Specialist
Company: Serpentini Chevrolet of Strongsville
Location: Strongsville
Posted on: June 13, 2022
Job Description:
Job DescriptionJob Summary: We are looking for a BDC Customer
Care Specialist to join our growing team! The right candidate will
have excellent interpersonal and communication skills and the
ability to successfully educate customers on our product and
feature offerings. Benefits
- Health, dental, and vision insurance
- 401(k) plan
- Paid time off
- Opportunities for advancement
- Employee discountsResponsibilities
- Promote and seek out opportunities to deliver a top-notch
customer experience
- Interact with customers to identify their individual needs and
opportunities for new/used cars sales presentation
- Work closely with the BDC Manager and other BDC sales personnel
to ensure sales lead opportunities are accounted for and
appropriate notes are made in the CRM
- Complete phone calls as assigned by the BDC Manager
- Act as a member of the BDC team, which includes cross-training
for internet lead and incoming/outgoing telephone sales prospecting
roles
- Stay informed about new products, features, accessories, etc.,
and their benefits to customers
- Attend product and sales training as requested by BDC
- Attend sales meetings
- Maintain a professional appearanceQualifications
- High school diploma or general education degree (GED)
- Sufficient reading skills to read, analyze, and interpret
general business periodicals, professional journals, technical
procedures, or governmental regulations
- Strong writing skills to write reports, business
correspondence, procedure manuals, advertising copy
- Presentation skills to share information and respond to
questions from groups of managers, clients, customers, and the
general public
- Mathematical skills to calculate figures and amounts such as
discounts, interest, commissions, proportions, percentages, area,
circumference, and volume
- Ability to interpret and follow instructions shared in written,
oral, diagram, or schedule form
- Clean driving record & valid driver's licenseSerpentini Auto
Group has proudly been serving the Greater Cleveland region for
over 40 years with our 6 locations in Strongsville, Medina,
Orrville, Westlake, Tallmadge, and Willoughby Hills. Customer
service is at our core, and our goal is to deliver not only a
stress free car buying experience, but an easy and enjoyable
car-ownership experience. When you join our team, you join the
Serpentini family!We are an equal opportunity employer and prohibit
discrimination/harassment without regard to race, color, religion,
age, sex, national origin, disability status, genetics, protected
veteran status, sexual orientation, gender identity or expression,
or any other characteristic protected by federal, state or local
laws.
Keywords: Serpentini Chevrolet of Strongsville, Strongsville , BDC Customer Care Specialist, Other , Strongsville, Ohio
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