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Mechanical Claims Adjuster II (Shift Differential

Company: NAE/NWAN, A Portfolio Company
Location: Strongsville
Posted on: May 11, 2022

Job Description:

Job DescriptionAt this time a Mechanical Claims Adjuster II is needed to protect the interest of the administration company by following the guidelines of each contract NAE/NWAN, a Portfolio Company administers while providing knowledge to the customers and dealers. Handles all claims calls with a concentration on "small-medium" claims (excludes engines, transmissions, and drive-shafts).Schedule: Mon, Tue, Wed, Fri, 11:00am- 8:00pm and Sat 9:00am- 5:00pm. (Off Thurs)Compensation: $ 20.00- $23.00 per hour. *Shift differential pay for hours worked on Sat! 1.5% rate of pay increase during this time worked*Role and Responsibilities:

  • Process Vehicle Service Claims (VSC).
  • Respond to inbound calls in a timely manner using the utmost professionalism.
  • Gather information from customers, service advisors and dealers to help us make the best decision possible.
  • Guide both customers and repair facilities through the claims process. Explain the information needed to process the claim as efficiently as possible.
  • Take detailed notes of conversations.
  • Review estimate submitted by repair facility.
  • Review contracts in system.
  • Compare coverage on contract to estimate (Pull parts & labor times in Mitchell or search for parts prices by using the internet or manufacturer's website).
  • Pull maintenance schedules (utilize Edmunds or manufacturer's resources) fill out maintenance sheet.
  • Request any additional information that you may need to make the best possible decision.
  • Order inspection if required/ discrepancies.
  • Escalate questionable claims to a supervisor or team lead.
  • Authorize/Deny claim with authorization of up to $1500; includes supervisor/team lead for all claims in excess of $1500 before finalizing authorization or denial.
  • Serves as a back-up to claims payments in evenings and/or Saturdays.
  • Answers general question calls.
  • Takes ownership of changes and personally responsible for managing change in an upbeat positive manner.
  • Other duties as needed.Qualifications and Education Requirements:
    • High School Diploma or equivalent.
    • Must have ASEs or be ASE certified-eligible (and willing to complete while employed with Portfolio)
    • At least 2 years' experience as a service writer or technician.
    • Minimum of 35 words per minute typing skills.
    • Familiarity with Mitchells, Edmunds and Alldata.
    • Problem solving skills.
    • Resourcefulness.Work Environment and Physical Requirements:
      • Normal office environment.
      • Ability to frequently sit for long periods of time.
      • Ability to occasionally walk, stand, reach with hands and arms, stoop, kneel or crouch.
      • Ability to spend extended hours in front of a computer screen and use close vision, distant vision and depth perception.
      • Ability to lift at least 20 pounds.Preferred Skills and Traits:
        • ASE Certified.
        • Strong understanding of all contracts administered
        • Strong problem-solving skills.
        • Detail oriented.
        • Strong communication skills, both written and verbal.
        • Strong listening skills.
        • Relationship builder.
        • Ethical.
        • Patience.
        • Sense of urgency & timeliness

Keywords: NAE/NWAN, A Portfolio Company, Strongsville , Mechanical Claims Adjuster II (Shift Differential, Other , Strongsville, Ohio

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