Bilingual Help Desk Analyst

Company: PPG
Location: Strongsville
Posted on: January 15, 2022

Job Description:

As a Help Desk Analyst, you will assist PPG Refinish customers with support for PPG proprietary software, Microsoft Windows operating system software, computer hardware, computer peripherals and basic computer networking. Customer Support is accomplished primarily by staffing and answering phone calls which involves remote support tools allowing connection into customer computers. As a bilingual Help Desk Analyst, you will support our French or Spanish speaking customers! Key Responsibilities Provide phone support up to 20 calls a day, but not limited to that number Respond to customers regarding PPG or PPG vendor equipment policies Maintain, build and improve knowledge base data for crucial business technologies. Ownership of issues and follow through to completion with minimal, or no, supervision Multitask effectively during busy times and prioritize to achieve the maximum results Assist with special projects or other department related tasks as assigned Strive for first-call resolution Works well in a team environment Qualifications the ability to speak and understand Spanish OR French is required. A bachelor's degree in Business, Management Information or Computer Science is preferred Microsoft Certification for Windows 10 Operating System preferred CompTIA A + and/or Network + highly desirable but not required 2-4 years' experience using Microsoft Office Suite of products, especially knowledgeable of Outlook, Excel, and Word is required. Physically possess the ability to lift up to 40 pounds Steel toed shoes must be worn when engaged around the work-benches. About us: Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday. PPG: WE PROTECT AND BEAUTIFY THE WORLD--- Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter. The PPG Way Every single day at PPG: We partner with customers to create mutual value. We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference. We are "One PPG" to the world. We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets. We trust our people every day, in every way. We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable. We make it happen. We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly. We run it like we own it. We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities. We do better today than yesterday - everyday. We continuously learn. We develop our people to grow our businesses. PPG Way: (Click here to learn more about the PPG Way) PPG vision: http://corporate.ppg.com/Our-Company/PPG-Vision.aspx We are One PPG: http://one.ppg.com/ PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com. PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday. Benefits will be discussed with you by your recruiter during the hiring process. Pay Transparency poster: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf EEO is the Law: https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.pdf EEO is the Law Supplement: http://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement.pdf

Keywords: PPG, Strongsville , Bilingual Help Desk Analyst, Other , Strongsville, Ohio