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Client Relations Specialist

Company: NAE/NWAN, A Portfolio Company
Location: Strongsville
Posted on: January 13, 2022

Job Description:

At this time a Client Relations Manager (CRM) is needed to continue developing NAE/NWAN business by promoting NAE/NWAN products, while maintaining the company's philosophies and principles. Work with the entire NAE/NWAN staff to ensure the success of NAE/NWAN's clients with professionalism and enthusiasm and being the "GO TO PERSON" for all concerns, issues, and direction for everything pertaining to sales. Works under minimal supervision.Schedule: Monday- Friday, 10:00am- 7:00pm, work from home eligible after trainingMUST RESIDE IN CLEVELAND, OH AREA FOR COMMUTING PURPOSESRole and Responsibilities:

  • To be the NAE/NWAN product knowledge and technology expert in ALL environments that pertain to the role and responsibilities.
  • Assist in developing, updating, storing, and distributing required documentation.
  • Serves as the liaison for internal and external customers and responsible for consistently meeting and exceeding client expectations.
  • Responding in accordance with Key Performance Indicators (KPIs).
  • Provide troubleshooting and problem resolution in client facing situations.
  • Responsible for completing assigned tasks in a timely and professional manner.
  • Regularly communicates in a professional friendly manner and proactively and consistently follows up with a sense of urgency on open items.
  • Fulfill all requests for assigned agencies including but not limited to pricing, supply order, training and conducting webinars.
  • Completes assigned projects as directed.
  • Run and analyze reports as requested and as needed.
  • Provides on-call support on a rotating schedule.
  • Provides assistance to all team members when needed.
  • Maintain desk area by making sure that everything is organized, neat, clean and all files and paperwork with personally identifiable information is properly filed in accordance with WISP.
  • Consistently works towards providing a wow customer experience in support of the company mission the NAE/NWAN Philosophy of CQSE each and every day.
  • Takes ownership of changes and personally responsible for managing change in an upbeat positive manner.
  • Other Job Duties as assigned.Qualifications and Education Requirements:
    • Strong computer skills, including proficiency with Microsoft Office, CRM Software and internal software systems.
    • High School diploma or equivalent.
    • Ability to work more than 40 hours a week and have flexibility to work prior and after regular scheduled shift when necessary.
    • Problem resolution experience.
    • 2+ years' experience in an automotive sales or administration related environment or two years' experience as a CRS with NAE.
    • Successful ownership of at least one project in Liquid Planner.
    • Extreme attention to detail and quality of service to the clients.
    • Ability to keep up with high demands with a positive attitude and little to no error.
    • A strong sense of urgency and a desire to succeed.
    • Well-developed organizational skills and the ability to successfully manage multiple issues and demands.
    • Excellent customer service skills.Work Environment and Physical Requirements:
      • Normal office environment.
      • Ability to frequently sit for long periods of time.
      • Ability to occasionally walk, stand, reach with hands and arms, stoop, kneel or crouch.
      • Ability to spend extended hours in front of a computer screen and use close vision, distant vision and depth perception.
      • Ability to lift at least 20 pounds.Preferred Skills:
        • Self-motivator - Self-starter.
        • Excellent communication skills, both verbal and written.
        • Driven by integrity.INDSP

Keywords: NAE/NWAN, A Portfolio Company, Strongsville , Client Relations Specialist, Other , Strongsville, Ohio

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