Guest Relations / Reception - Full or Part Time

Company: European Wax Center
Location: Strongsville
Posted on: November 19, 2021

Job Description:

About European Wax CenterEuropean Wax Center--, a leading beauty lifestyle brand franchise, offers guests a full suite of waxing services, as well as a proprietary line of beauty products in the skincare, body, and brow categories. EWC provides guests with a modern environment for a comfortable and luxurious experiences, which is focused on EWC's vision of Revealing Beautiful Skin--, through exceptional services by professionally trained and certified waxing experts. So confident in the experience, EWC offers first-time guests a free wax on some of its most popular services. EWC prides itself on its unique franchise business model, and its network of more than 700 centers across the U.S.--The ScoopThis position is responsible for providing a lasting and engaging phone experience for our guests by booking reservations, confirming reservations, and handling guest concerns.--A Day in the Life

• Deescalates upset guests and offers a resolve to their concern when unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate resource.
• Followed up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.
• Handles confidential information, including guest contact information, with a high degree of integrity
• Books guests' reservations accurately and efficiently while providing an excellent guest experience
• Confirms reservations by calling guests 1-2 days before the guests' reservation
• Identifies new guests and creates new guest profiles by acquiring guests' contact information and explaining center policies, such as the medication and late policy
• Answers guests' questions and provides necessary resources for the guest to find answers in the future.
• Ensures desk area and equipment are clean and in good working order at end of shift.
• Notifies Guest Relations Center Manager of any questions or concerns presented by guest or the team.--What Sets You Apart
  • Ability to be friendly and engaging on the phone with guests.
  • Ability to focus on phone calls in a fast paced environment
  • Ability to handle escalated calls with confidence and professionalism.
  • Ability to build effective relationships with guests and all levels of professionals; must have good interpersonal skills.
  • Ability to prioritize work effectively.
  • Strong verbal communication skills.
  • Ability to receive constructive feedback from team and management
  • Must be able to work well with the team.
  • Must be dependable and reliable
  • Must have flexibility to meet shift requirements
  • Must be a team player and pick up shifts, if neededEducation and Experience
    • High school diploma required.1-3 years of experience in a call center or retail environment preferred --

Keywords: European Wax Center, Strongsville , Guest Relations / Reception - Full or Part Time, Other , Strongsville, Ohio