Guest Relations / Reception - Full or Part Time

Company: European Wax Center
Location: Strongsville
Posted on: November 18, 2021

Job Description:

About European Wax Center European Wax Center--, a leading beauty lifestyle brand franchise, offers guests a full suite of waxing services, as well as a proprietary line of beauty products in the skincare, body, and brow categories. EWC provides guests with a modern environment for a comfortable and luxurious experiences, which is focused on EWC's vision of Revealing Beautiful Skin--, through exceptional services by professionally trained and certified waxing experts. So confident in the experience, EWC offers first-time guests a free wax on some of its most popular services. EWC prides itself on its unique franchise business model, and its network of more than 700 centers across the U.S. -- The Scoop This position is responsible for providing a lasting and engaging phone experience for our guests by booking reservations, confirming reservations, and handling guest concerns. -- A Day in the Life * Deescalates upset guests and offers a resolve to their concern when unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate resource. * Followed up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge. * Handles confidential information, including guest contact information, with a high degree of integrity * Books guests' reservations accurately and efficiently while providing an excellent guest experience * Confirms reservations by calling guests 1-2 days before the guests' reservation * Identifies new guests and creates new guest profiles by acquiring guests' contact information and explaining center policies, such as the medication and late policy * Answers guests' questions and provides necessary resources for the guest to find answers in the future. * Ensures desk area and equipment are clean and in good working order at end of shift. * Notifies Guest Relations Center Manager of any questions or concerns presented by guest or the team. -- What Sets You Apart * Ability to be friendly and engaging on the phone with guests. * Ability to focus on phone calls in a fast paced environment * Ability to handle escalated calls with confidence and professionalism. * Ability to build effective relationships with guests and all levels of professionals; must have good interpersonal skills. * Ability to prioritize work effectively. * Strong verbal communication skills. * Ability to receive constructive feedback from team and management * Must be able to work well with the team. * Must be dependable and reliable * Must have flexibility to meet shift requirements * Must be a team player and pick up shifts, if needed Education and Experience * High school diploma required.1-3 years of experience in a call center or retail environment preferred --

Keywords: European Wax Center, Strongsville , Guest Relations / Reception - Full or Part Time, Other , Strongsville, Ohio