Posted on: September 13, 2021
customer satisfaction with all touch points within the terminal and
employee/ customer interaction. Proactively addresses any
customer relationship issues. Direct supervision of drivers.
Ensures proper cash handling procedures are adhered to.
- Assist with
the interviewing and selection of hourly personnel. Ensures
that all personnel have been trained and/or retrained according to
customer service standards.
highest level of customer satisfaction. Concentration on terminal
cleanliness and overall facility condition as well as employee
appearance is critical. Maintains high level of customer
experience quality in accordance with company
- Reviews driver
manpower needs and ensures proper coverage. Responsible for
planning of driver vacations, future books offs and run change
drivers are properly credentialed to operate a commercial motor
vehicle. Ensures drivers are reporting to work on time and in
complete uniform ready to work. Review and management of
- Ensures safety
of passengers and employees by proactively removing hazards and
fostering an environment of safety.
- Works with
Operations Support Center (OSC) to ensure operational
execution. Monitors and ensures compliance with on time
performance (OTP), safety standards and customer
- Ensures sound
cash control and maintains GLI field accounting
employee development by providing ongoing feedback to employees
concerning strengths and areas of needed improvement and may
recommends supplemental training programs.
understanding of federal, state and local labor laws. Work
closely with local HR to address all levels of harassment
complaints and assist in investigating thoroughly all allegations
proper staffing levels to ensure customer service expectation are
- Reports on
deviations from standard
- Other duties
- Hospitality or
Customer Service (2 plus years).
experience (1 plus years)
Resources experience a plus
responsibility (1 plus years)
- Passion for
customer service ability to create innovative solutions to keep
customers committed to the brand. (required),
relations and CBAs (preferred)
- Must be able
to effectively communicate both verbally and written, and exercise
active listening skills
Keywords: Greyhound, Strongsville , Terminal Supervisor, Other , Strongsville, Ohio
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