Retail Operations Supervisor

Company: Hudson Group
Location: Strongsville
Posted on: June 5, 2021

Job Description:

WE'RE HIRING IMMEDIATELY AND OFFERING A $300 HIRING BONUS FOR JOINING OUR TEAM!

Grow With Us!

Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores. We couldn't serve our customers, landlords, and partners in airports, commuter terminals, hotels, and casinos without the continued support of our greatest assets: our team members. We're dedicated to hiring and training exceptional team members, who are committed to serving the customer as the Traveler's Best Friend. We strive to ensure we're fulfilling our team members' career potentials through training, skills-development, and career pathways - as our team members grow and succeed both personally and professionally, so does Hudson.

What We Will Offer You:
• A one-time $300 hiring bonus
• A competitive rate of pay of $14-15 per hour
• A 20% off Hudson Employee Discount
• A 50% off Hudson Food & Beverage Discount
• Parking and Transit reimbursement

This Retail Operations Supervisor Job Is For You, If You Would Enjoy:
• Assist the General Manager in managing team members and the daily operation of our stores and providing an amazing customer service experience to our customers
• Working at the Cleveland Hopkins International Airport

Your Team is counting on you as a Retail Operations Supervisor to:
• Provide flexibility to work any day of the week, including weekends & holidays
• Work the Early Morning shift (4am - 11am/ 12:30pm) OR the Evening shift (11am / 12:30pm - 9pm)
• Work a full-time schedule
• Oversee these stores: Hudson Travel Convenience, Sunglass Hut, Kids Works, Cleveland GameDay Sports
• Oversee 5 team members

Retail Operations Supervisor Key Accountabilities:
• Provides staff training and conducts store opening/closing/ shift change procedures
• Performs all cash register preparation, float verifications, spot checks, verification of end-of-shift cash reconciliation's, void processing and deposits
• Ensures that money is secured at all times and cash in excess of $500 is removed from the register for safekeeping
• Ensures that daily counts on cigarettes, phone cards, newspapers, and other items as required are conducted and that any discrepancies are reported
• Ensures that staff report to work on time, dressed in clean full uniform, including nametags
• Ensures that all staff tardiness and absences are reported to management
• Ensures customers are greeted promptly and served by knowledgeable, well-trained associates
• Demonstrates effective management of customer queuing
• Ensures that sales associates are assigned daily duties and are aware of daily sales targets and procedural changes
• Has an in depth knowledge of products sold and ensures replenishment and proper rotation of stock on the sales floor
• Ensures that housekeeping standards are maintained (i.e. dusting, folding, replacement of burnt light bulbs, sweeping, mopping)
• Maintains an ever-vigilant theft and shoplifting awareness and enforces cash register and other policies controlling internal shrink

Required Qualifications:
• Ability to manage, consult, and help plan daily activities with General Manager, Operations Manager, and other Supervisors
• Provides supervision and support to store staff
• Works with on-site jobbers and sales representatives
• Approachable and interactive leadership qualities
• Ability to work in a fast-paced environment
• Good time-management skills and multi-tasking abilities
• Good problem-solving skills
• High School Diploma or equivalent
• One or more years of retail supervisory experience

Some of our company-offered benefits for you and your family include:
• Health & Well Being: Medical/Dental/Vision Insurance
• Paid Time Off
• Various Personal and Parental Leave Programs
• Universal Life Insurance
• Retirement Programs & Matching Employee Contributions: 401K & RRSP
• Hudson Employee 20% Off Discount
• Employee Recognition & Anniversary Programs
• Training, Development, and Growth Opportunities
• Tuition Assistance & Scholarship Programs

Hudson is an Equal Opportunity Employer of all qualified individuals. All employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law. We are committed to creating an inclusive workplace in which we value diversity and unique experiences, backgrounds and identities.

All offers are contingent upon successful completion and passing of background checks and/or employment verification results.

Note to staffing agencies: Please do not contact Hudson (including the recruitment team or any hiring managers) regarding this position with candidates. If assistance is needed in filling any position for Hudson, a member of our recruiting team will reach out directly. #AF123

Keywords: Hudson Group, Strongsville , Retail Operations Supervisor, Other , Strongsville, Ohio