Position Summary :
Curbside Express Leads are key players in in our stores’
success. They make sure our Curbside Express orders are fulfilled
quickly, accurately and with a smile. They also provide
unparalleled guest service and support the Asst. Guest Service Team
Leader. To thrive in this position, you should be a team player.
You know that you are only successful when those around you are set
up for success. You are eager to support an amazing team, have the
drive to grow your career in leadership and have the ability to
inspire those around you.
About Us :
Experience Required: 0 to 6 months
Experience Desired: Customer Service Experience; 1-3 years in a
service-oriented environment, and be comfortable with technology.
Additionally, experience leading others is desired.
Education Required: High school diploma or equivalent
Lifting Requirement: Up to 50 pounds
Age Requirement: At least 18 years of age
Administer Team Members'; workload, conduct guest transactions
at curbside, communicate discrepancies and help bag and store
Provide customer service that exceeds requirements for both
internal and external guests.
Understand all guest service initiatives and measurement tools
(i.e. voice of guest, mystery shoppers).
Respond to guest calls regarding product inquiries, special
orders and product requests.
Schedule Team Members and delegate work assignments.
Provide coaching and feedback to Team Members.
Oversee and evaluate training provided to Team Members
Attend and conduct daily team huddles.
Write department orders, monitor ordering and supervise stocking
Develop and implement merchandising plans using company
Take an active role in building the store's product
Utilize all available tools to help reduce and eliminate
Comply and perform self-assessments.
Pass all internal and external audits.
Understand and adhere to the collective bargaining
Develop and maintain communication processes with other
Be willing and able to be back up other grocery lead
Must be able to work a flexible schedule, which could include
nights, weekends and holidays.
Maintain safety as the top priority for our Team Members, guests
Properly handle products and equipment in accordance with food
safety and safety guidelines.
Actively participate in, and promote, an environment which
embraces diversity, inclusion and respect for Team Members, guests,
vendors and the community.