Job Overview: The Women's Shoes Consultant is responsible
for providing an exceptional shopping experience by demonstrating
superior product knowledge to our Women's Shoes clients and handles
all service experiences with the appropriate level of speed and
efficiency. The Consultant will make our clients the top priority
upon arrival, throughout their visit, and, ultimately, their
departure. The Consultant will use all selling and
informational tools available, and introduce self-service learnings
where necessary, to enhance our client's selection environment and
make Macy's a Women's Shoes destination of choice. Macy’s
uses a scheduling plan that allows our associates to participate in
the creation of their work schedules by managing availability and
identifying preferences. Additionally, during key events and peak
selling times, Macy’s may offer additional shifts to our
associates, which they may pick up using the self-scheduling
tool. Details on Macy's schedule options are available during
the interview process. Essential Functions: Provide an
exceptional customer experience by ensuring the customer is always
Determine customer needs based on personal features and other
customer preference related factors.
Demonstrate knowledge of store products and services to build
sales and minimize returns, including Macy's Loyalty Programs.
Suggest additional merchandise to compliment customer
Develop product knowledge by reading current vendor tags and
pamphlets and attending training classes in order to communicate it
to the customer.
Be proficient in POS and MPOS systems including Search and Send,
My Client and existing tablet apps.
Develop a clientele base with the ultimate goal of customers
shopping only at Macy's Women's Shoes.
Proactive in assisting customers who are using devices to shop
and compare, whether Macy's devices or their own.
Assist customers in all aspects of service fulfillment (i.e.
BOPS) with speed and efficiency.
Acknowledge customers In a friendly and helpful manner and greet
when they enter department.
Handle returns courteously and professionally; suggest new
merchandise so the customer doesn't leave the store empty
Offer to call other locations if merchandise is unavailable
Offer to put purchase on customer's Macy's charge account toward
the end of the shopping experience.
Reinforce customer's selection and package merchandise with
Responsible for achieving sales goals and loyalty goals.
Be aware of current promotional events and sales.
Maintain good housekeeping and department recovery
Adhere to Asset Protection and inventory control and compliance
Regular, dependable attendance and punctuality.
Qualifications: Education/Experience: No specific
educational accomplishment is required.
Previous selling experience and product knowledge in Women's
Shoes preferred, but not required.
Communication Skills: Ability to read, write, and interpret
instructional documents such as safety rules, operating and
maintenance instructions, and procedure manuals.
Ability to effectively communicate with customers, peers, and
Able to communicate on the telephone with proper etiquette.
Mathematical Skills: Basic math functions such as addition,
subtraction, multiplication, and division.
Able to use a calculator.
Must be able to calculate percentages and ratios.
Must be able to make change using American monetary units.
Reasoning Ability: Ability to work as part of a team, or
independently with minimal supervision.
Physical Demands: This position involves constant moving,
talking, hearing, reaching, standing for at least two consecutive
Involves lifting at least 30 lbs.
May occasionally involve stooping, kneeling, crouching, and
Vision abilities include close vision, color vision, depth
perception, and ability to adjust focus.
Other Skills: Must enjoy meeting and interacting with
Possess strong sense of urgency and a thirst for learning.
Work Hours: Ability to work a flexible schedule, including
mornings, evenings, weekends, and busy events such as the day after
Thanksgiving, special Big Event days, and the day after Christmas,
based on department and store/company needs.
This job overview is not all inclusive. In addition,
Macy’s, Inc. reserves the right to amend this job overview at any
time. Macy’s is an Equal Opportunity Employer, committed to a
diverse and inclusive work environment. Macy’s, Inc. –
including Macy’s and Bloomingdale’s – will consider for employment
qualified applicants with criminal convictions in a manner
consistent with SFPC Art. 49 and LA MC ch.XVIII
Art. 9 .