IT Business Relationship Manager

Location: Mentor
Posted on: June 23, 2025

Job Description:

As an IT Business Relationship Manager you will be responsible for serving as the strategic interface with Healthcare Global Services and Strategic Programs for the purpose of business and IT strategy development, solution discovery, service management, risk management and relationship management. You will serve as a liaison between the business unit and all levels within IT to communicate decisions, priorities and relevant project information to appropriate IT leaders regarding business requests, projects and initiatives. You will proactively share knowledge of technology risks and opportunities to build competitive advantage and improve efficiency and effectiveness of business unit. You will also work closely with the functional area senior management and the IT team to determine systems strategies and standards. *This position is located in Mentor, OH and will be eligible for a hybrid work schedule. What Youll do as an IT Business Relationship Manager • Establish, plan, and administer the overall policies and goals for the information technology needs and make sure they aligned with the divisional business needs. • Analyze the needs of Healthcare Global Services, establish priorities for feasibility studies, research options/alternatives as they relate to available shared systems and outside services, and present and prepares capital project requests. • Responsible for documenting existing workflow and current business processes, gather information on user and business requirements, and draft system specification. • Recognize IT system validation concepts and provides documentation and input into the validation process. • Identify all technology related needs, assists in the prioritization of projects and activities, and ensures that projects align with technology that best provides maximum return on investment. • This position will have a direct line of reporting to IT and a dotted line to the SVP/VP of the business segment. The Experience, Skills and Abilities Needed Required: • Bachelor’s Degree Required • 7 years’ experience working in an IT business relationship role in collaboration with Information and Technology teams alongside functional business leaders to establish business needs and lead projects through full life cycle required. • Project Management experience with agile project management methodologies required. • Experience with the entire Software Development Lifecycle (SDLC) required. • Experience solving complex problems and/or improving existing processes is required. • Experience working directly with internal and external customers and senior leadership required. • Experience developing and presenting Capital Appropriation Requests (CAR) to secure necessary project funding required. Preferred: • Experience supporting field service/technical service systems optimization. • Healthcare or Life Science industry knowledge and/or experience preferred. Other: • Excellent oral and written communications and skilled in the art of persuasion. • Broad knowledge of information technology capabilities and characteristics, software languages and applications, data base technology, communications hardware/software, standards and procedures and data security techniques, including extensive understanding of enterprise architectures, order management, and supply chain management. What STERIS Offers We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future. Here is a brief overview of what we offer: • Market Competitive Pay • Extensive Paid Time Off and (9) added Holidays • Excellent Healthcare, Dental and Vision Benefits • Long/Short Term Disability Coverage • 401(k) with a company match • Maternity and Paternity Leave • Additional add-on benefits/discounts for programs such as Pet Insurance • Tuition Reimbursement and continued education programs • Excellent opportunities for advancement in a stable long-term career

Keywords: , Strongsville , IT Business Relationship Manager, IT / Software / Systems , Mentor, Ohio