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Quality Assurance Specialist Sr. - Technology (Automation Testing)

Company: PNC Financial Services Group
Location: Strongsville
Posted on: June 18, 2022

Job Description:

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].

Job Profile

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Quality Assurance Specialist Sr. within PNC's Enterprise Technology & Security organization, you will be part of a testing team supporting the call center space within our Retail Bank Technology group based in Pittsburgh, PA or Strongsville, OH.

This position also offers the opportunity to work remotely from home.

We are seeking a Sr. QA Specialist with experience with test automation tools in a call center technology environment, specifically with IVR (Integrated Voice Response). Additional automated testing tools the QA Lead will utilize include:


This person will assist with hands on automation testing as well as writing and executing test cases. A programming background is desired as this person will need to run automated test scripts in Hammer CALLMaster, LoadRunner and/or JMeter.

In addition to strong test leadership skills, this position requires someone with experience working within an Agile environment and with Agile technologies.Job Description

  • Leads and reports on reviews and tests of software systems and products to verify compliance with applicable specifications and standards.
  • Leads the effort to work with software developers to resolves issues of incompliance through system modification, reconfiguration or workarounds. Establishes objectives for testing cycles. Develops test scenarios for unit, process, function, integration and acceptance testing .
  • Leads the team in planning and estimating quality assurance support requirements for new products, new functions and new components. Leads audits and reviews .
  • Oversees and leads the efforts to monitor adherence to quality standards in the development, implementation and upkeep of software products. Monitors effectiveness of the assurance process and tools .
  • Oversees the tracking of quality assurance metrics such as defect density and open defect counts. Oversees team members responsible for testing and inspection of products to determine compliance with specifications .PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
    • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
    • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.CompetenciesAccuracy and Attention to Detail - Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.Analytical Thinking - Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.Influencing - Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.Process Management - Knowledge of business process improvement tools and techniques and ability to understand, monitor, update, or enhance existing business or work processes.Products and Services - Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations.Software Development Life Cycle - Knowledge of and experience with using a structured methodology for delivering new or enhanced software products to the marketplace.Software Quality Assurance And Testing - Knowledge of and ability to apply appropriate processes, tools, and techniques for assuring a high level of quality in computer software products and systems.Technical Documentation Management - Knowledge of, and experience in management of the development, delivery and maintenance of technology product documentation and publications.Work ExperienceRoles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.EducationBachelorsAdditional Job DescriptionBenefitsPNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit > New to PNC.Disability Accommodations Statement:The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at -The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.Equal Employment Opportunity (EEO):PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.California Residents Refer to the to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Keywords: PNC Financial Services Group, Strongsville , Quality Assurance Specialist Sr. - Technology (Automation Testing), IT / Software / Systems , Strongsville, Ohio

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