Sales Team Manager
Company: Driverge Vehicle Innovations
Location: Akron
Posted on: April 24, 2024
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Job Description:
Position Summary: The After Sales Team lead will be responsible
for developing and maintaining customer relationships, after the
initial sale, through warranty and the selling of additional parts
and services. The Lead will assist in guiding the team to meet the
established goals. Essential Job Functions and Duties: Receive and
fill telephone, fax, and online parts orders and or warranty
submissions. Set goals, assign tasks, provide direction, coach the
team members, and resolve conflicts. Act as a liaison between the
team and the Director. Responsible for processing parts sales or
warranty transactions Fill customer orders from stock and place
orders when requested items are drop shipped only. Respond to sales
and or warranty leads by determining parts and or services needed.
Prepare sales slips, sales quotes, or warranty submission
documents. Determine replacement parts required, according to the
inspection of old parts, customer request, or customer description
of malfunction. Responsible for issuing purchase orders while
complying with manufacturer's guidelines. Responsible for
determining part stock numbers and the corresponding and prices by
verifying with the manufacturer, consulting the catalogs, view
diagrams, and manufacturer's prints or computer displays if needed.
Must collect payment or obtain credit authorization to process
transactions. Provide customer service explaining products,
services, warranties, back orders, and other pertinent information.
Monitor inventory levels and maintain work area to locate and track
parts efficiently; stocking parts as they arrive. Responsible for
examining returned parts for defects, and exchanging defective
parts or refund payment. Maintain a clean workspace and inventory
areas; keep areas organized according to prearranged systems.
Advise customers on the substitution or modification of parts when
identical replacements are not available. Measure parts, using
precision measuring instruments, to determine whether similar parts
may be machined to the required size. Maintains a professional
appearance. Performs other tasks, based on management requirements
and instructions. Comply with Driverge Core Values at all times
(LOVE IT). Complete other duties as assigned by management.
Position Qualifications and Entrance Requirements: High School
degree or equivalent; Associates Degree or equivalent work
experience preferred 5+ years of warranty experience within the
automotive industry preferred Skills/Abilities: Solid verbal,
written, and interpersonal communication skills are required.
Ability to complete multiple tasks simultaneously Excellent
organizational skills and attention to detail. Proficient in
Microsoft Office applications. Excellent customer service skills
and experience is required. Good energy and a positive attitude.
Maintain a valid driver's license. Candidates must successfully
complete criminal and motor vehicle background check Physical
Demands/Work Environment: Able to function capably in an office
environment using standard equipment (telephones, fax machines,
computers, copiers, etc.). Frequent lifting and/or carrying of
objects weighing more than 20 pounds. Must be able to complete
office-related physical activities (walking, standing, talking,
hearing, pushing, reaching, seeing, stooping/crouching, smelling,
depth perception, identifying colors) as needed. Participate in
required company safety programs, training, and PPE guidelines.
Employment Type: Full Time
Keywords: Driverge Vehicle Innovations, Strongsville , Sales Team Manager, Hospitality & Tourism , Akron, Ohio
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