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Customer Service Representative

Company: Portfolio
Location: Strongsville
Posted on: November 21, 2022

Job Description:

Description: At this time, a *Customer Service Representative* (*Contracts Services Administrator)* is needed to load and balance all incoming contracts and payments into the administrative system in a timely manner. Assists customer and dealer cancellations and contract inquiries. Works under immediate supervision, relying on instructions and pre-established guidelines to perform job functions.
*Schedule: Monday - Friday 9:00am - 6:00pm* *(Hybrid schedule opportunity after 4-6 months)*
*Compensation: $17.00+ per hour (Depending on experience). Exceptional Benefits!*
*Essential Functions: *

* Process all missing information and pending contracts by reviewing contract eligibility and standard guidelines.
* Load and balance all contract payments into the system.
* Make contract corrections in the system per dealer requests.
* Update notes in the system for all emails received and contract-related phone calls.
* Process ACH remittances.
* Answer customer questions regarding contracts and cancellations.
* Provide cancellation quotes and process cancellations.
* Pull contract and cancellation documents per dealer requests.
* Assist dealers with navigating the Dealer Portal.
* Add new users to Dealer Portal per dealer requests.
* Collaborate with rates teams when products are not consistent on incoming contracts.
* Create invoices/memos for unbalanced batches.
* Manage incoming checks daily before giving them to the accounting department.
* Net approved claims on batches.
* Process contract transfers and cancel/rebooks.
* Contact dealers/agents for contract rejections and issues.
* Other duties as assigned.

Requirements: *Work Environment and Physical Requirements: *

* Vision acuity required to include close vision, color vision, distant vision, and the ability to adjust focus.
* Ability to grasp objects such a telephone or computer mouse, finger dexterity to use a keyboard, calculator, and standard office equipment
* Ability to walk, stand, reach with hands and arms; stoop kneel, crouch, and lift up to 25 pounds.
* Ability to frequently sit for long periods of time.
* Ability to hear and talk, both in person and by phone.
* Ability to spend extended hours in front of a computer screen

*Required Knowledge, Skills and Abilities: *

* Proficient in Microsoft Office programs such as Outlook, Excel, and Word.
* Detail oriented, accurate and highly organized.
* Excellent written and verbal communication skill.
* Reliable and punctual.
* Ability to plan, organize, prioritize, and complete assignments in a timely manner.
* Ability to work both collaboratively and independently.
* Ability to manage environmental and process change in a positive manner.
* Ability to perform basic math functions, such as addition, subtraction, multiplication, and division.

*Required Education and Experience: *

* High school diploma or equivalent.
* Minimum 2 years of basic administrative experience
* Ability to type 10,000 keystrokes alphanumeric with a minimum 90% accuracy.

*Preferred Skills: *

* Ability to work in a fast-paced environment.
* Ability to communicate and work with a diverse team.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible schedule
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Parental leave
* Tuition reimbursement
* Vision insurance
Schedule:
* Day shift

Work Location: One location%58047475%

Keywords: Portfolio, Strongsville , Customer Service Representative, Hospitality & Tourism , Strongsville, Ohio

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