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Front Desk / Customer Service Representative

Company: Goldfish Swim School Strongsville
Location: Strongsville
Posted on: August 7, 2022

Job Description:

Job Description Paid training, set shifts, no late nights, AND pay rates up to $15/hour Hiring Immediately When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're moving forward a mission, you're saving lives And you're making waves in your future, taking life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, you're an integral part of a team, and you're truly part of a family. Swim into a life-saving and life-changing opportunity today Role: Front Desk/Customer Service Representative Summary: Promotes quality customer service, process sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers and as such is responsible for presenting a positive image for the company. Primary Responsibilities: Answers telephones, responds to inquiries, takes messages, screens and directs phone calls in a professional manner. Processes student registrations using effective sales/customer service techniques. Resolves customer concerns/complaints using a professional approach. Assists members with purchases of merchandise and vending. Greets parents and students as they report to the front desk. Maintains cleanliness of the front desk, Snack Shack, changing areas, restrooms, and observation area. Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager. Makes collection calls to resolve open account problems. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary. Provides swim instruction based on the Goldfish Swim School curriculum Fulfills other duties and responsibilities as assigned by the Employer. Job Qualifications and Skills 16 years of age Ability to work with children Problem solver and creative thinking skills to identify and resolve challenges that are encountered Excellent communication and organizational skills Must pass background examinations prior to training Computer knowledge Must be willing to go through swim instructor training which is provided in house Certifications: Willing to obtain and maintain a current Lifeguard, CPR/AED, and First Aid certification within 90 days of hire- We provide these certification classes in our facility. For additional information see NOTE: The information within this posting is not all-inclusive and may be subject to change.Goldfish Hudson Swim School is an Equal Opportunity Employer.Job Type: Part-time or Full-Time Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

Keywords: Goldfish Swim School Strongsville, Strongsville , Front Desk / Customer Service Representative, Hospitality & Tourism , Strongsville, Ohio

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