Methods & Procedures Specialist - Retail Technology

Company: PNC Financial Services Group
Location: Strongsville
Posted on: June 17, 2022

Job Description:

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].



Job Profile

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Methods & Procedures Specialist within PNC's Retail Technology organization, you will be based remotely.

Methods & Procedures Specialist
--- Job function includes change & release management duties
--- Lead/facilitate group meetings to review of planned changes and releases
--- Analysis of changes to identify risks and dependencies
--- Highly collaborative, team-oriented
--- Utilize verbal and written communications skills across all levels of technology staff
--- Experience using ServiceNow change and reporting features a plus
--- Advanced knowledge of EXCEL a plus
--- Commitment to learn and grow skills and competencies

This is a remote position and can sit anywhere within the PNC footprint, except for Colorado, Hawaii, Alaska. In person activities may occur periodically based on business need.Job Description

• Develops, implements and maintains methods, standards, procedures and guidelines.
• Guides the development, testing and evaluation of new or enhanced organizational processes or structures; recommends improvements as appropriate.
• Reports on and makes recommendations on the implementation of techniques and methodologies for analyzing and evaluating operations, workflow or procedures.
• Performs moderate methods analysis work. Recommends and supports the implementation of methods and procedures for improved workflow or processes, staff utilization, office facilities, equipment utlization and communications.
• Recommends forms and survey instruments used in data collection and evaluation; conducts analytical studies to define and recommend solutions for problems, methods and procedures.PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.CompetenciesConsulting - Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply this knowledge appropriately to diverse situations.Decision Making and Critical Thinking - Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.Effective Communications - Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.Group Facilitation - Ability to design and facilitate a group process, elicit contributions from group members, stimulate a focused group discussion, and achieve a desired outcome.IT: a Business Within a Business - Knowledge of IT practices and business approaches, and ability to manage the IT function in a viable and sustainable business manner.IT Standards, Procedures & Policies - Knowledge of and the ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.Process Management - Knowledge of business process improvement tools and techniques and ability to understand, monitor, update, or enhance existing business or work processes.Quality Management - Knowledge of quality management methods, tools, and techniques used to create and support an environment that meets the needs of the organization.Requirements Analysis - Knowledge of methods and techniques to elicit, analyze and record required business functionality and non-functionality requirements; ability to analyze these requirements to ensure the success of a system or software development project.Standard Operating Procedures - Knowledge of and ability to design, implement and evaluate standard operating procedures affecting daily and strategic business operations in order to increase operational efficiency.Work ExperienceRoles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.EducationNo Degree (Required)Additional Job DescriptionBase salary commensurate with skills and experience.BenefitsPNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit > New to PNC.Disability Accommodations Statement:The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com. -The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.Equal Employment Opportunity (EEO):PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.California Residents Refer to the to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

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