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Servicing Specialist/Customer Service Rep II - Customer Care Strongsville (Strongsville, OH)

Company: Third Federal Savings & Loan
Location: Strongsville
Posted on: May 2, 2021

Job Description:

At Third Federal, named for five years in a row as "One of the Best Companies to Work For" in America by Fortune magazine, we offer a pleasant customer service oriented work environment, competitive salary, comprehensive benefits package and career growth opportunities. We are looking for several new team members to join the inbound Customer Care Servicing Call Center family. Looking for candidates that are passionate about helping others, have a good understanding of our values, work well in a team oriented environment and like to have fun - everything else will be provided in our training process.Job duties may include: handling a variety of customer inquiries regarding checking, savings, certificate of deposits (regular and IRA), debit cards, online banking issues, equity and mortgage service inquiries, as well as opening deposit accounts over the phone. Candidates should be able to understand and explain financial information, work well in a fast-paced environment and thrive in a team based setting. Responsibilities may vary based upon the skills of the associate. These are full-time, first shift positions at our Customer Care Strongsville location, 18094 Royalton Road, Strongsville, Ohio 44136.Job Requirements:* Answer incoming customer service calls* Generated from inbound customer service calls* Resolving customer complaints regarding product sales to customer service problems* Assisting customers with customer service related issues* Provide excellent customer service and customer relations* Take incoming telephone calls from customers requesting customer service* Resolve customer service problems/issues* Assure quality customer service to all customers* Resolve customer product or service issues* Handling customer issues/requests maximizing customer satisfaction* Support customer orders such as new customer account* Resolve customer service oriented issues* Maintaining high customer retention, customer satisfaction and monitoring customer complaints in service department* Verify information/answer customer inquiries* Ensuring that outstanding customer service* Maintain reports on customer service* Improve the customer service function and customer experience* Resolve customer service issues or refunds* Greeting customers and assessing customer needs* Provide exceptional customer service by greeting customers and assessing customer needs

Keywords: Third Federal Savings & Loan, Strongsville , Servicing Specialist/Customer Service Rep II - Customer Care Strongsville (Strongsville, OH), Hospitality & Tourism , Strongsville, Ohio

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