Customer Service Representative
Company: Assurant
Location: Strongsville
Posted on: April 6, 2021
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Job Description:
This job is responsible for general operations support for all
CPR and Computer Troubleshooters franchisees by region. They are
the first point of contact for alloperational matters and filter
nonoperational matters to the correct department. This job
proactively works with other departments to support
projectimplementation such as national accounts and brand
compliance. Primary Job Accountabilities/Responsibilities: *
Supporting other departments in project implementation and follow
through.* Responding or forwarding Zendesk tickets within allotted
time.* Performing outbound calls to store owners.* Manage the
coaching and development process for franchisees to ensure they are
provided with tools and resources to support business growth. Basic
Qualifications Required - Experience, Skills, and Knowledge: *
General knowledge of franchising as a whole.* Understanding of CPR
brand compliance.* Well versed on all software platforms used on a
daily basis.* Must be able to effectively communicate through email
and phone calls.* Ability to think outside of the box to resolve
problems.* Ability to multitask and to prioritize constantly.
Preferred Experience, Skills, and Knowledge: * 1+ years in a
customer service role.* 1+ years working the wireless industry.* 1+
years working in corporate franchising. Work remotely temporarily
due to covid-19 #AssurantProudGF
Keywords: Assurant, Strongsville , Customer Service Representative, Hospitality & Tourism , Strongsville, Ohio
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