Customer Service and Cleaning Associate, Part Time: Southpark Mall, OH
Company: Macy's
Location: Strongsville
Posted on: February 19, 2021
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Job Description:
Overview:The Customer Service and Cleaning Associate, also known
as a Touch Point Cleaning Associate, is responsible for ensuring
that Macy?s colleagues and customers are working and shopping in an
environment that is clean and sanitary. The main responsibilities
of this position will be disinfecting and cleaning surfaces and
areas that are the most highly trafficked in our Store. TPC
colleagues must also provide outstanding customer service by
assisting customers with questions and maintaining merchandise
presentation on the floor. Must be able to complete HAZCOM and
other required training and follow training protocols. Perform
other duties as assigned.Macy?s uses a scheduling plan that allows
our associates to participate in the creation of their work
schedules by managing availability and identifying preferences.
Additionally, during key events and peak selling times, Macy?s may
offer additional shifts to our associates, which they may pick up
using the self-scheduling tool. Details on Macy's schedule options
are available during the interview process.Essential Functions:*
Clean and disinfect Touch Point surfaces with a cleaning cloth
multiple times per day.* Ensure that surfaces such as all door
handles, counters, handrails, caselines, faucets and wrap-stands
are disinfected.* Clean surfaces within fulfillment rooms,
colleague breakrooms, meeting tables and colleague lockers.*
Utilize Personal Protective Equipment (PPE) such as a mask, apron
and gloves during cleaning process.* Follow all cleaning and
disposal protocols, including HAZCOM training. * Provide an
exceptional customer experience by ensuring the customer is always
the priority.* Maintain department recovery standards; including
fitting room go backs to standard, if applicable.* Retrieve
additional merchandise for customers as requested.* Adhere to Asset
Protection and inventory control and compliance procedures.*
Follows shortage programs and procedures. * Perform these and other
functions in an efficient manner, as directed by the Supervisor. *
Regular, dependable attendance and punctuality. Qualifications:
Education /Experience:* No specific educational accomplishment is
required. * Previous retail experience preferred, but not
required.Communication Skills:* Ability to read, write, and
interpret instructional documents such as safety rules, operating
and maintenance instructions, and procedure manuals. * Ability to
effectively communicate with customers, peers, and management. *
Able to communicate on the telephone with proper
etiquette.Mathematical Skills:* Basic math functions such as
addition, subtraction, multiplication, and division. Reasoning
Ability:* Must be able to work independently with minimal
supervision.Physical Demands:* This position involves regular
walking, standing, sitting for extended periods of time, hearing,
and talking.* May occasionally involve stooping, kneeling, or
crouching.* May involve close vision, color vision, depth
perception, focus adjustment, and viewing computer monitor for
extended periods of time.* May involve moving or lifting items
under 30 pounds.* Using cleaning and disinfectant agents for
cleaning.Other Skills:* Sense of urgency and ability to prioritize
a changing workload.* Must be willing to meet and interact with
customers. Work Hours:* Ability to work a flexible schedule,
including mornings, evenings, and weekends, and busy events such as
the day after Thanksgiving, special Big Event days, and the day
after Christmas, based on department and store/company needs. This
job overview is not all inclusive. In addition, Macy?s, Inc.
reserves the right to amend this job overview at any time. Macy?s
is an Equal Opportunity Employer, committed to a diverse and
inclusive work environment. Macy?s, Inc. ? including Macy?s and
Bloomingdale?s ? will consider for employment qualified applicants
with criminal convictions in a manner consistent with SFPC Art.
49--and LA MC ch.XVIII Art. 9.
Keywords: Macy's, Strongsville , Customer Service and Cleaning Associate, Part Time: Southpark Mall, OH, Hospitality & Tourism , Strongsville, Ohio
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