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Customer Service Representative

Company: Acuative
Location: Strongsville
Posted on: March 16, 2020

Job Description:

Summary of Position

The Customer Service Representative supports the internal sales department on multiple projects of various size, complexity, and duration. Fielding inbound customer inquires and also working with carriers to coordinate and update project details. Candidate must be resourceful in finding solutions and delivery excellent customer service. Candidates should possess the ability to perform task based work and a desire to join a collaborative organization driven by continuous improvement and innovation.

Essential Functions

? Complete task based work in a timely and accurate fashion

? Answer customer service inquires

? Maintain project trackers, workbooks and reports

? Support order / ticket creation, maintenance and accurate / timely closure

? Additional duties as assigned

Position Type/Expected Hours of Work/Travel

? 40/hr week 8am-5pm or 10am-7pm

Required Qualifications

? Communication skills ? ability to articulate within verbal and written mediums; supports problem escalation; promotes good working relationships; supports building consensus

? Reporting, organization and problem solving skills

? Ability to work cross functional within a team based environment

? Willingness to be flexible and adaptable to changing priorities

? Proven ability to perform well under pressure

Additional Qualifications Desired

? High School Diploma

? Proficiency in Microsoft Office

? Intermediate Excel Skills

Job Requirements:

Summary of Position

The Customer Service Representative supports the internal sales department on multiple projects of various size, complexity, and duration. Fielding inbound customer inquires and also working with carriers to coordinate and update project details. Candidate must be resourceful in finding solutions and delivery excellent customer service. Candidates should possess the ability to perform task based work and a desire to join a?collaborative?organization driven by continuous improvement and innovation.

Essential Functions

? Complete task based work in a timely and accurate fashion

? Answer customer service inquires

? Maintain project trackers, workbooks and reports

? Support order / ticket creation, maintenance and accurate / timely closure

? Additional duties as assigned

Position Type/Expected Hours of Work/Travel

? 40/hr week 8am-5pm or 10am-7pm

Required Qualifications

? Communication skills ? ability to articulate within verbal and written mediums; supports problem escalation; promotes good working relationships; supports building consensus

? Reporting, organization and problem solving skills

? Ability to work cross functional within a team based environment

? Willingness to be flexible and adaptable to changing priorities

? Proven ability to perform well under pressure

Additional Qualifications Desired

? High School Diploma

? Proficiency in Microsoft Office

? Intermediate Excel Skills

Keywords: Acuative, Strongsville , Customer Service Representative, Hospitality & Tourism , Strongsville, Ohio

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