Assistant General Manager
Company: Buffalo Wild Wings
Location: Strongsville
Posted on: January 26, 2023
Job Description:
If you enjoy working in a fun, high-energy environment and want
to be part of a wildly successful and fast-growing restaurant chain
where the game is always on, we invite you to bring your enthusiasm
and passion to Buffalo Wild Wings! Come join the franchisee of the
year!The Restaurant Manager supervises the operation of the
restaurant on a shift-by-shift basis, with primary responsibility
for the dining room area. Manages hospitality staff planning and
staff development and maintains a safe environment.All managers
share responsibility for the following while functioning as the
Manager-on-Duty:GUEST
- Models hospitality skills/behaviors, including regular
interaction and engagement with guests.
- Ensures guest satisfaction, inspires guest loyalty and ensures
responsible alcohol service, through effective shift
execution.
- Effectively handles guest complaints during shifts, turning
unsatisfied guests into satisfied guests.TEAM
- Conducts interviews of walk-in candidates and supports
orientations for new team members when necessary.
- Ensures training programs are followed for team members in new
positions,
- Plans and leads shift meetings, builds camaraderie, and
solicits feedback.
- Participates in weekly manager meetings.
- Handles shift-by-shift on-the-fly coaching of team
members.
- Handles shift-by-shift counseling of team members and seeks
guidance from GM, AGM or Bar Manager for any termination
decisions.
- Keeps General Manager informed of any and all employee
relations issues, especially potentially concerning discrimination
or harassment.
- Creates and executes plans for self-development, including but
not limited to use of formal company training programs.QUALITY
OPERATIONS
- Utilizes all compliance systems, manager tools and procedures
both in a timely manner, and with integrity (including but not
limited to CSP/SOPs, restroom checks, ticket tracker, line checks,
guest check audits) to ensure proper shift execution.
- Conducts administrative manager functions as needed (entering
invoices, end of day procedures, etc).
- Maintains high cleanliness standards, holds Team Members
accountable for adherence to daily, weekly and monthly cleaning
schedules.
- Helps to ensure adherence to ServSafe Alcohol, Food and HACCP
standards.
- Assists in the rollout of new company programs, policies and
procedures as requested.SALES AND PROFITS
- Understands and executes all new product and marketing
promotions.
- Manages shifts to achieve sales and profit goals (including
labor and food cost management, and controlling
expenses).Restaurant Manager-specific Responsibilities Include:
TEAM
- Executes staff planning for department, conducts interviews and
makes hiring recommendations to General Manager, AGM and Bar
Manager.
- Creates weekly schedules for direct reports (Server, Cashier
and Greeter) within budgeted labor guidelines, balancing Team
Member and business needs.
- Develops direct reports by creating action/development plans
when necessary.
- Provides coaching and follow up to direct reports to ensure
execution of service standards and guest experience.
- Provides counseling and regular performance feedback for direct
reports, and conducts timely performance reviews.
- Communicates effectively to direct reports by holding
departmental meetings on a timely basis to communicate successes,
new procedures, and areas of opportunity.QUALITY OPERATIONS
- Understands and analyzes pertinent sections of restaurant
performance tools (GEM, QSCs, audits, P&L), creates and puts
action plans in place to address issues when necessary. Follows up
with direct reports to ensure completion of plans.SALES AND PROFITS
- Assists the General Manager with the execution of the Local
Restaurant Marketing program.
- Keeps point of purchase and marketing materials up to date
within the restaurant.
- Creates, develops and implements sales building incentives
contests.
- Completes all other assigned duties or tasks.ADDITIONAL
RESPONSIBILITIES Three or four-person teams
- Manages overall Audio-Visual Experience: equipment, Playportts,
Buzztime consoles
- Manages Vending ProgramEducation/Training/Experience:
- Education: High School or equivalent. Coursework in restaurant
management preferred.
- 1 plus years prior professional experience in restaurant/retail
management desired.
- Must possess proper food handlers and alcohol dispensing
certifications (if required by law).
- Valid driver's license.
- Satisfactory criminal history.
- General knowledge of labor laws, health codes, safe food
handling and sanitation, responsible alcohol service, safety and
security systems and procedures, computer operations.
- Good people management skills, communication and listening
skills. Must be flexible and adaptable to change.
- Demonstrated time management and organizational skills.
- Must be self-motivated and detail oriented and have a passion
for teaching others.
- Must be able to work a flexible schedule including days,
nights, weekends and holidays.
- Work as a contributing member of a team.
- Must be able to read and comprehend written materials, write in
grammatically correct sentences, and perform basic to intermediate
mathematical computations.Physical Demands: The physical demands
for this position are stands, walks, bends, lifts, and moves on an
ongoing basis during working hours within a fast paced environment.
These physical requirements can be accomplished with or without
reasonable accommodations.Buffalo Wild Wings is an EEOC
employer.
Keywords: Buffalo Wild Wings, Strongsville , Assistant General Manager, Executive , Strongsville, Ohio
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