Branch Manager - Business Banking Center (MLO)
Company: PNC
Location: Strongsville
Posted on: July 28, 2022
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Job Description:
**Job Profile****Position Overview** At PNC, our people are our
greatest differentiator and competitive advantage in the markets we
serve. We are all united in delivering the best experience for our
customers. We work together each day to foster an inclusive
workplace culture where all of our employees feel respected, valued
and have an opportunity to contribute to the company's success. As
a Business Banking Center - Branch Manager within PNC's Retail
Branch organization, you will be based in Strongsville, OH at the
Strongsville Branch.**Job Description** + Manages and leads
priorities through planning and execution to drive all aspects of
branch performance including growth activities for outside business
development. Executes relationship management activities with new
and/or existing consumer and business clients to grow sales,
revenue and market share with relevant sales goals. Sources and
fulfills relationship retention through the entire life cycle.
Leads and coaches a high performing team that drives acquisition of
growth, mitigates risk, develops and maintains collaborative
eco-system partnerships and promotes employee engagement and
positive consumer/business experiences.+ Acquires, expands and
retains all client relationships to generate revenue and deepen
share of wallet in accordance with enterprise core values.
Responsible for managing and growing Business Banking portfolio
under 1MM in sales revenue. Drives business banking results
primarily through business development, outside branch calling
efforts and community involvement activities. Has foundational
understanding of balance sheet and income statement. Builds an
effective network of internal and external relationships (e.g.
community, center of influence etc.) to actively acquire new
clients and/or expand existing clients, enhance the client
experience and build stronger loyalty.+ Leads, coaches and executes
a proactive and differentiated client experience. Coaches team to
confidently engage with customers in technology enabled
interactions, providing solutions and advice oriented consultation
that improves client financial well-being. Leads effective problem
resolution, making banking easy for customers. Connects all of PNC,
delivering a seamless customer experience in an omni channel
environment.+ Leads the employee experience. Responsible for
acquiring and retaining talent through effective onboarding,
coaching and development. Makes talent development a priority for
all branch team members . Ensures employees achieve performance and
activity expectations through effective and ongoing performance
management. Models PNC values by cultivating and supporting an
inclusive workplace.+ Through discovery conversations both
proactive and reactive, identifies and implements client solutions
and as appropriate collaborates with internal business partners in
a timely manner. Effectively executes on contact management
strategy through utilization of available tools and resources
including routine outbound phone calls and in person meetings.
Regularly meets with internal business partners to communicate and
review business results and pipeline management.+ Manages
operational, human capital, reputational and business risk.
Exercises leadership, authority and sound decision making to
mitigate sales practice risk. Ensures compliance with regulatory
guidelines and adherence to established policies and procedures.PNC
Employees take pride in our reputation and to continue building
upon that we expect our employees to be:+ **Customer Focused** -
Knowledgeable of the values and practices that align customer needs
and satisfaction as primary considerations in all business
decisions and able to leverage that information in creating
customized customer solutions.+ **Managing Risk** - Assessing and
effectively managing all of the risks associated with their
business objectives and activities to ensure they adhere to and
support PNC's Enterprise Risk Management Framework.PNC also has
fundamental expectations of our people managers. As a manager of
talent in PNC, you will be expected to:+ **Include Intentionally**
- Cultivates diverse teams and inclusive workplaces to expand
thinking.+ **Live the Values** - Role models our values with
transparency and courage.+ **Enable Change** - Takes action to
drive change and innovation that will transform our business.+
**Achieve Results** - Takes personal ownership to deliver results.
Empowers and trusts others in decision making.+ **Develop the
Best** - Raises the bar with every talent decision and guides the
achievement of all employees and customers.**Competencies** Branch
Banking Services - Knowledge of the responsibilities, issues,
regulations, business practices, and operations of retail banking
branches; ability to provide qualified services to
customers.Business Acumen - Knowledge, insight, and understanding
of business concepts, tools, and processes that are needed for
making sound decisions in the context of the company's business;
ability to apply this knowledge appropriately to diverse
situations.Delegation - Ability to empower and motivate associates
to take over tasks and responsibilities to accomplish results for
which the manager maintains ultimate accountability.Digital
Awareness - Shares, shows and supports clients on a variety of
technological digital and online tools and resources allowing them
to explore solutions to achieve their financial goals and financial
well-being through the PNC conversation.Effective Communications -
Understanding of effective communication concepts, tools and
techniques; ability to effectively transmit, receive, and
accurately interpret ideas, information, and needs through the
application of appropriate communication behaviors.Prospecting. -
Knowledge of prospecting principles, processes and skills; ability
to identify and engage potential customers in the market. Build
relationships and create opportunities. Plan, strategize and target
the right industries. Create value propositions with impact.Sales
Management - Develops sales strategies that incorporate client
segments, market opportunities, competitive forces and sales force
effectiveness. Identifies priorities and ensures sales teams
execute against plans that focus on deepening client relationships,
elevating market share and increasing share of wallet. Drives sales
teams to build a strong pipeline of prospects and clients. **Work
Experience** Roles at this level typically require a university /
college degree, with 3+ years of industry-relevant experience. An
operations or production environment position typically requires 2
years of previous managerial experience. In lieu of a degree, a
comparable combination of education and experience (including
military service) may be considered. **Education**
Bachelors**Additional Job Description** **Benefits** PNC offers
employees a comprehensive range of benefits to help meet your needs
now and in the future. Depending on your eligibility, options for
full-time employees include medical/prescription drug coverage
(with a Health Savings Account feature); dental and vision options;
employee and spouse/child life insurance; short- and long-term
disability protection; maternity and parental leave; paid holidays,
vacation days and occasional absence time; 401(k), pension and
stock purchase plans; dependent care reimbursement account; back-up
child/elder care; adoption assistance; educational assistance and a
robust wellness program with financial incentives. To learn more
about these and other programs, including benefits for part-time
employees, visit pncbenefits.com > New to PNC.**Disability
Accommodations Statement:** The PNC workplace is inclusive and
supportive of individual needs. If you have a physical or other
impairment that might require an accommodation, including technical
assistance with the PNC Careers website or submission process,
please call 877-968-7762 and select Option 4: Recruiting or contact
us via email at pathfinder@pnc.com. The Human Resources Service
Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM
ET.**Equal Employment Opportunity (EEO):** PNC provides equal
employment opportunity to qualified persons regardless of race,
color, sex, religion, national origin, age, sexual orientation,
gender identity, disability, veteran status, or other categories
protected by law.**California Residents** Refer to the California
Consumer Privacy Act Privacy Notice
(https://content.pncmc.com/live/pnc/aboutus/hr/onboarding/pnc\_ccpa\_privacy\_disclosure\_employee.pdf)
to gain understanding of how PNC may use or disclose your personal
information in our hiring practices.
Keywords: PNC, Strongsville , Branch Manager - Business Banking Center (MLO), Executive , Strongsville, Ohio
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