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Network Engineer

Company: Acuative
Location: Strongsville
Posted on: August 2, 2022

Job Description:

The GCC Network Engineer III will be Tier 3 support and will be responsible for working tickets escalated to the team from Tier I and II. The Network Engineer III will drive the issue to resolution by working with external vendors or internal technical support. They will update customers regularly on the status of their issue and escalate major issues to their management as needed. The GCC Network Engineer III will be expected to use independent troubleshooting skills to resolve issues as quickly as possible. The expectation of this position is for the Network Engineer III to be the absolute subject matter expert regarding multiple network and Security technologies. Will perform solutions firmware upgrades, Network Changes, Network Problem Management. Review and provide customer network improvement recommendations.Troubleshoot and resolve customer network problems as quickly as possible with assistance from other engineers as neededTroubleshoot and resolve customer security events as quickly as possible with assistance from other engineers as neededWork effectively with vendors to resolve issues, escalating issues with the vendor as neededWork effectively with field service technicians remotely, providing over the phone direction to resolve issues when neededEffectively escalate and communicate customer issues to higher levels within the GCC, management, and other internal departments -Will be responsible for any Problem Management/Root Cause Analysis that needs conductedWill be responsible for any Change Management that needs conductedWill design, configure, implement, and test network changesWill design, configure, implement, and test security systems changes and policy changesWill perform forensic analysis on network/security eventsCustomer network improvement analysisReview vendor software advisory notificationsMust be able to communicate technical issues to customersTraining/Mentoring of lower level AnalystReviewing/Updating all process documentation when requestedBe able to effectively communicate with peers and all levels of management within the organization both written -and verballyExcellent customer service skillsMust be proficient with using Microsoft VisioAbility to effectively Triage and Troubleshoot a variety of Network and Voice issuesAbility to troubleshoot WAN/LAN/WLAN environments3-5+ years of Network Operations experience3-5+ years of troubleshooting on Cisco Routers, Switches, SD-WAN, AP, ASA and IOS based firewalls -CCNP Certification3-5+ years of troubleshooting on Fortinet NGFW, Switches, SD-WAN, AP3-5+ years of experience using FortiManager and FortiAnalyzerFortinet NSE 4 CertificationSD-WAN Experience3-5+ years of troubleshooting WAN/LAN/WLAN infrastructure issues including: T1, T1 Multilink, Ethernet Hand-off, DIA, Broadband, MPLS, BGP, OSPF, EIGRP, VPN, Wireless, etc.Customer focusedAbility to multi-task -Work with minimal supervisionThe Benefits of working with Acuative -Acuative offers a comprehensive benefits program to all eligible employees. Full-time employees are eligible for benefits the first day following 45 days of employment. -Comprehensive benefits plan including:Health care that provides in and out-of-network coverage, no selection of Primary Care Physician or referrals are required.Dental coverage has preventative services covered at 100%.Vision Plan provides 1 exam per year and a generous allowance to use towards glasses or contacts.Flexible spending, Dependent Care and Healthcare savings accounts with company contribution.Long-Term Disability - Provides financial protection for you after 180 consecutive days of disabilityBasic Term Life & AD&D Insurance provided by AcuativePaid Time Off - Acuative believes that employees should have opportunities to enjoy time away from work to balance their lives. This PTO plan is inclusive containing provisions for vacation, personal and sick leave.Career Development opportunities - Acuative recognizes the benefit of developmental experiences and encourages employees to talk with their supervisors about their career plans. Supervisors are encouraged to support employees' efforts to gain experience and advance within the organization.Service Award Program - Acuative has established a program for recognizing the significant anniversary dates of service by employee's as a way of saying thank you for hard work and dedication.401(K) Plan with company match opportunityEmployee referral program - Referring employee is eligible for the award in the amount of $250.Life Assistance Program - Acuative offers a voluntary and professional service that provides information, counseling, and referral services to all full-time and part-time employees and their dependents that may be experiencing personal stress in their lives.Acuative Corporation -For more than 35 years, Acuative has been providing an innovative approach unique to the communications marketplace. The Acuative team provides the entire end-to-end solution from network design to installation and management. Acuative can provide single-source solutions to help build, monitor, manage and support networks.Acuative's -Security Operations Center (SOC) -works to -protect against cyberattacks. Staffed by cybersecurity experts, security analysts and engineers who are trained to detect, analyze and respond to cybersecurity incidents and threats, and prevent such instances from happening. SOC staff work with programs and analytical tools that make it possible to stay on top of the latest security threats in the online world.Acuative -PMI-certified project managers -coordinate directly with all Acuative teams involved in supporting your project - field service teams, technical support teams, outside vendors, and other internal departments, from the initial order process through the successful test and verification of the service. Eliminating information silos and fostering collaboration, the project manager makes the all the connections necessary to streamline the implementation while keeping you apprised through every phase of the project: planning, initiation, monitoring, execution, and closing.Acuative's -Field Service Technicians -are the foundation of our service business. They are the face of our company to our customers and we take that very seriously. Acuative Field Service Technicians are employees of the company. This allows a superior level of control over the qualities of our people, including their experience, tools, training, and an overall corporate culture that is committed to providing superior service, each and every day.Our skilled staff, proactive monitoring, and management system coupled with cutting-edge technology help reduce network complexity and gain optimal performance for any business in a single or multivendor environment. Whether it's helping an organization develop a compelling business case with financial due diligence or ensuring the new WAN design is fit for use, Acuative's WAN architecture and engineering experts are there to help with robust and scalable designs.We handle the end-to-end process of identifying, evaluating and selecting the best-in-class WAN solutions, including Software Defined Wide Area Networking, SD-WAN, and Distributed Network Functionality Virtualization (D- NFV), based on organizational requirements. We implement, monitor and manage to ensure continuous optimization of organizational networks.We hope you consider joining your talent with our team.NOTE: -The above is intended as a general non-exhaustive description of an Acuative position as of the date written. -It does not prescribe or restrict the duties and responsibilities that may be assigned or reassigned to this position at any time. -

Keywords: Acuative, Strongsville , Network Engineer, Engineering , Strongsville, Ohio

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