Account Coordinator

Location: Barberton
Posted on: June 23, 2025

Job Description:

Exciting Contract-to-Hire Opportunity: Customer Service Are you ready to play a key role in the growth and success of a leading company in the fire protection industry? We're looking for a motivated, customer-focused individual to join our team as a Customer Service Coordinator . In this dynamic role, you'll be the go-to person for managing customer-specific requests related to the inspection and service of fire protection systems, while helping drive the success of our Service & Inspection department! As the primary point of contact for customers, you'll ensure that inspections and services are completed efficiently, keeping customers satisfied and compliant with all required guidelines. This is a fast-paced, multi-tasking environment where your ability to juggle priorities, deliver top-notch customer service, and maintain quality performance will be key to success. What You'll Do: Schedule on-demand and recurring service/inspection appointments for customer sites. Collaborate with various departments to ensure all customer work is completed on time and to specification. Follow up on any outstanding work orders to ensure customer satisfaction. Provide phone coverage for assigned accounts and overflow calls. Manage invoicing for work tickets and contracts, ensuring accuracy and timely delivery. Be the primary customer service contact for your assigned accounts, delivering exceptional support. Cross-train and support other roles as needed to enhance team flexibility and efficiency. Maintain regular and reliable attendance to keep operations running smoothly. What We're Looking For: Strong customer service orientation with the ability to manage customer requests and expectations. Excellent multitasking and organizational skills to handle a high volume of tasks in a fast-paced environment. A team player who enjoys working with multiple departments to achieve customer satisfaction. Ability to stay on top of details, ensuring quality and compliance throughout the process. Flexibility and a willingness to learn and take on new roles as needed. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com . Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future™

Keywords: , Strongsville , Account Coordinator, Customer Service & Call Center , Barberton, Ohio